Why Choose WhatsApp API to Improve Business Communication?
WhatsApp Business API is now one of the digital transformation solutions chosen by 90% of Hong Kong businesses, especially when businesses require multi-user management and automation capabilities. Through Bulk Data’s whatsapp blasting, enterprises can easily use the common functions provided by WhatsApp Business PC version and WhatsApp Business Web version, as well as the business functions of the advanced version (multi-user login and management, quick replies, chat robots, broadcast personalized messages, etc. ) to communicate effectively. Whether you operate in retail, catering or other service industries, API solutions can meet your needs.
Differences between WhatsApp Business App and WhatsApp API
Although WhatsApp Business App provides some useful functions for small businesses, its limitations become obvious as the size of the business increases, such as the inability to log in and operate multiple users. The implication is that the company cannot get efficient teamwork. In contrast, WhatsApp Business API supports multi-device synchronization, multi-user management, and can be seamlessly integrated with other business tools, such as Google, Slack, Zoom, etc. , allowing every member of the team to manage conversations at the same time, achieving True collaboration.
In addition, the WhatsApp API allows companies to automatically reply to messages as needed, and VIMOS provides these automation functions and also supports WhatsApp API Link . Even if the customer does not set you as a contact, you can send messages directly, which greatly improves the convenience of customer interaction.
Five powerful features of WhatsApp Business API
1. Multi-user and multi-device management
Using VIMOS’s WhatsApp Business API, enterprises can enable multiple employees to log in to the same account at the same time for collaboration. But how to automatically notify your team about nocrm lead changes via whatsapp. It supports WhatsApp Business PC version and WhatsApp business multi-person login. This is critical for businesses that require multi-channel customer support.
2. 24/7 chatbot
VIMOS provides a simple WhatsApp Business API application process to help companies quickly activate services and immediately use the most popular automatic reply function. The application process only takes a few steps, and an initial 7-day trial is provided free of charge . Imagine sending holiday promotions or birthday offers just in time via the official WhatsApp Business API! Scan the QR code now to experience the automation features of VIMOS and enjoy an interactive user journey!
Extended reading: 2024 Homemade WhatsApp Sticker Collection: Static and Dynamic Stickers
3. Personalized broadcast function to enhance customer interaction
Through the WhatsApp API broadcast function, companies like betting data can push personalized messages on a large scale, such as sending offers and reminder messages, which is especially important for companies operating retail or e-commerce. WhatsApp broadcast feature allows you to send messages to non-contacts without worrying about account being blocked . VIMOS WhatsApp API Hong Kong solution fully meets local business needs and helps enterprises expand their customer base.
Further reading: How to tag everyone on WhatsApp? Introduction to the best WhatsApp broadcast function!
4. Customized automated message rules
By setting keywords and automation rules through the WhatsApp Business API, the system can automatically reply to customer messages and intelligently assign conversations to the most appropriate team members. What used to take 15 minutes of manual work to respond to sales or customer service needs can now be completed in just 2 minutes, significantly shortening customer waiting time and improving service efficiency and customer satisfaction.
5. Send payment link and product catalog in chat
Let customers easily browse your WhatsApp product catalog and complete purchases in chat. VIMOS supports multiple payment methods including UnionPay, AlipayHK, Wechat Pay, Visa and Mastercard. The less process there is, the more likely consumers are to buy!
WhatsApp API charging model and conversation templates
WhatsApp Business API adopts a conversation-based charging model. Enterprises can choose to send different types of messages based on customer needs, such as “marketing messages” or “service messages” mentioned in the WhatsApp API tutorial. VIMOS also provides fast 3-hour customer service support and 1,000 free conversation quotas per month , which is undoubtedly a big help for companies that are just starting to use APIs.