How to Increase Your Small Business’s Online Visibility
Sales continue to actively move online. In the period from January to December 2023, the share of online purchases was […]
Digital Marketing
Telemarketing tips
Digital Marketing
How to create a commercial edition
Let’s say it right away: launching your own commercial editorial office is a complex process that requires serious investment. Creating an
Digital Marketing
How to learn what your target audience needs and increase sales
No matter how unique, useful, and generally the best your product is, without customers, it all makes no sense . Both in
Digital Marketing
How to Request Feedback in an Email
Of course, the key goal of almost any communication in business will be to increase sales, but this goal can
Digital Marketing
Email newsletters: a waste of time or a useful tool for customer service
There is already too much advertising around each person. Of course, you shouldn’t expect that you will just send standard
Digital Marketing
Upselling and Cross-Selling Opportunities
When the first contact is handled competently and resolves any customer doubts, an ideal context is created to propose additional
Digital Marketing
The benefits of First Call Resolution (FCR) in outbound call centers
A low FCR in the outbound context means having to contact the same lead multiple times to get a result.
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The importance of first contact (First call resolution) for a successful telephone sale
The importance of In the world of outbound call centers, the first contact is much more than a simple beginning.
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How to optimize first contact to increase conversions?
You may be wondering what actions you can take to improve phone conversations. Here are some tips that can help
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Here are the 7 KPIs that we suggest you monitor
The conversion rate represents the percentage of outbound calls that result in a sale or a confirmed appointment. Here are the 7
Digital Marketing
Evaluation of operator performance
The first contact rate in the outbound context is realized in the ability to: engage and qualify the lead in a targeted
Digital Marketing
7 KPIs for your call center that you absolutely must monitor
In managing a call center, measuring performance is essential to ensure that operations are efficient. KPIs (Key Performance Indicators) are