If you do not use external software that has WhatsApp Multi-Agent, you will be able to use multiple computers, but you will be subject to certain limitations that may affect the performance of your business.
For example, all WhatsApp Web sessions are buy telemarketing data managed by a single user using the phone on which the app has been downloaded. That is, in order to log in on a new computer, you must have an Internet connection on your phone to scan the code.
What if you go on holiday and take your phone with you? How can your team respond to your customers? These are things to consider when deciding whether to go that route.
But not only that, you should also know that web sessions expire every 14 days. That is, every two weeks you must scan the QR code in the web version to access WhatsApp from your computer.
The other disadvantage is that you can link a maximum of 4 devices. If you receive too many messages, it is obvious that you will not be able to be 100% efficient in your responses. You also cannot see the entire conversation history, a vital aspect for providing personalized attention.
How to use WhatsApp Business on two or more computers? Step by step
- Open a web browser and search for “WhatsApp Web” or simply paste this link into the bar: https://web.whatsapp.com/
- Once the page loads, you will sms/text reminder templates see a QR code on the right side of the screen.
- Grab your smartphone and search for the WhatsApp Business app.
- Locate the three-dot option (options menu) at the top right, then tap “Linked Devices.”
- Tap the “Link device” option and point the camera at the QR code shown on WhatsApp Web.
- Once scanned, the WhatsApp account will be automatically opened.
- You can repeat this process on up to 4 computers.
From the “Linked devices” option, you can see which sessions you have open. If you want to close one, you can do so directly from your mobile phone; you don’t need to do it manually from your PC.
What options do you have for using WhatsApp Business on multiple computers?
The ability to link up to 4 computers is amazing, but it may not be enough for businesses that receive a lot of messages a day. WhatsApp’s native features have limitations that can overshadow your efforts to provide a better customer service system every day.
Given this reality, a valid option to connect more agents and have better order in the chats is to synchronize your WhatsApp Business account with a CRM. A software of this type can allow up to ten agents to manage the same WhatsApp number from any location and device, or at least that is what Whaticket CRM allows.
But beyond that, with a CRM you can segment customers using colors to determine what stage of the sale they are in. And the plus is that you don’t need to scan the code on 10 computers for your agents to respond from your WhatsApp account, since, in the case of Whaticket, you can link each one with their email.
Another thing we should mention is that data on each advisor will be able to access the complete conversation history, so it will not be a problem to resume chats if there is a shift change.