Integrate social networks
WhatsApp may be the preferred messaging app for many people. However, other channels, such as Facebook Messenger , for example, can also be used by the public. In any case, CRM integrated with WhatsApp allows all messages to be centralized on the same platform. Therefore, the quality of support is optimized.
After seeing the benefits of CRM integrated with WhatsApp, it’s time to find out how to put it into practice. Follow these tips and learn how to get the most out of this strategy:
do not overdo the frequency of messages
having a time interval between one message and another can make the service more effective, in addition to avoiding legal problems with the LGPD;
invest in chatbots on WhatsApp — the chatbot can automate communication through the platform and make service faster;
fill in contact details in italy email list CRM — update contact details (such as references, complaints, etc.) to facilitate analysis and audience support;
Use email to make it easier for customers to contact you — WhatsApp doesn’t always save all customer interactions, so use email to store conversations and contacts.
So, have you managed to clear up your main doubts about CRM integrated with WhatsApp? As you can see, putting this tool into practice can optimize customer service, increase sales opportunities and leads. Therefore, it is worth including it in your business strategy.
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