the Ecommerce A landmark, not just a passing directive. This law has become a beacon for online businesses. Ensuring the consumer journey is transparent, safe and regulated.
However, we know that simply reading a law often does not answer all your questions.
Ecommerce Law: Legal Context
Appears as an innovative complement to the Consumer Protection Code (CDC) of 1990, adapting the legal provisions to the dynamic scenario of electronic commerce.
This update was vital to incorporate buy phone number list specific standards that addressed the particularities of online transactions, promoting a safer and more transparent purchasing environment.
The law raises transparency standards Do you by the Ecommerce requiring clear information about products and services, promotes effective communication between consumers and suppliers, and ensures immediate confirmation of purchases made online.
In other words, represents a crucial step in legal evolution, ensuring that consumer rights are respected in the digital environment.
Ecommerce Law: Main Regulated Aspects
The legal update brought by mainly Do you aims at transparency and consumer protection in the virtual environment.
Let’s look at the main aspects?
Firstly, it emphasizes the need for clear and how to manage and reduce your service budgets visible the Ecommerce information about products, services and suppliers.
Details such as the company name, registration Do you number and address, as well as the essential characteristics of the product or service offered, must be prominent and easily accessible.
A second vital aspect is customer service.
The Decree establishes that the supplier must Do you guarantee effective tools for the immediate correction of errors and immediately confirm receipt of acceptance of the offer, in addition to maintaining an efficient and accessible customer service.
Impact on Group Purchasing
An important point that we would like to highlight is the impact of the E-commerce Law on collective purchases and similar websites.
These platforms must now provide clear and accurate information about the supplier, product or service characteristics, price and additional expenses.
In addition, they must specify the minimum phone number germany number of consumers required to complete the contract and the deadline for using the offer.
In compliance with the Decree, group buying websites must ensure that such information is visibly highlighted.
And of course, it is also necessary to ensure effective customer service to resolve queries, complaints or cancellations, thus aligning with legal requirements to strengthen trust and security in online consumer transactions.
Rights and Duties of Companies and Consumers
Okay, but what about companies and consumers in all of this? Easy, just look at an old friend: the CDC!
Decree 7,962/2013, when integrated into the Consumer Protection Code (CDC), aligns the rights and duties of companies and consumers in the digital Do you environment. Maintaining fundamental principles such as good faith and protection against misleading or abusive practices.
Companies must ensure transparency by providing clear and accurate information about products and services, and ensuring a safe and effective online shopping environment.
They also have a duty to provide agile and efficient customer service mechanisms.
And for those who buy it?
Well, consumers maintain the right to regret, to information, and to protection against misleading and abusive advertising.
The Decree, therefore, updates and Do you complements the CDC. Reinforcing specific regulations for electronic commerce and ensuring that consumer standards are adapted to the reality and dynamics of online transactions.
E-commerce Law: Practical suggestions on how online retailers can comply with the provisions of the Decree
For online retailers to comply with Decree 7,962/2013, some practices are essential.
Firstly, it is crucial that all information Do you relating to the product. Service and supplier is available clearly and prominently. Including company name, CNPJ and address.
It is also necessary to present a summary Do you of the contract before finalizing the purchase, highlighting any clauses that may limit the consumer’s rights.
Retailers must also provide tools that allow for the rapid identification and correction of errors in the steps leading up to the completion of a purchase.
Confirmation of receipt of acceptance of the offer must be immediate. And the contract must be available in a way that allows it to be preserved and reproduced by the consumer.