7 KPIs for your call center that you absolutely must monitor
In managing a call center, measuring performance is essential to ensure that operations are efficient. KPIs (Key Performance Indicators) are […]
Digital Marketing
Digital Marketing
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The challenges of Artificial Intelligence
Having data analysis and statistics tools is essential for the correct management of a data-driven call center. The challenges of
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Performance Analytics and Real-Time Coaching
IVR (Interactive Voice Response) is a system that automatically manages communications in call centers. Performance Analytics using pre-recorded messages to create
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Artificial Intelligence and call centers: strategic help to increase performance
In recent years, there has been no other talk: artificial intelligence represents the future of technology. It is not witchcraft,
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How to take your digital marketing strategy one step further
What is Growth Hacking? (Drop Box Example) Brands like How to take you AirBNB and Uber also use this type
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7 tools to scale your business like a pro growth hacker
That’s why growth hacking studies exactly how the customer uses the product and what attracts them to it. A good example
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Understand in a practical way how this strategy works
Since the definition can remain somewhat theoretical and intangible, I will explain several examples so that you can see in
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What is growth hacking? Examples and its meaning
Having a business means wanting to grow and always being on the lookout for new ways to gain clients. However,
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Importance and Benefits of Email Verification Tools
Email verification tools ensure that your email list only contains valid addresses. This helps you avoid sending emails to addresses
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What is a DKIM replay attack?
DKIM is an important aspect of email authentication. Which utilizes cryptography in the form of digital signatures to sign messages
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Monitor data leaks
Monitoring for data breaches is an important aspect of cybersecurity, and AI-driven tools like PowerDMARC can provide deep insights into
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Application of Artificial Intelligence in Cybersecurity
The study found that even using a laptop’s microphone in a Zoom video conference, AI tools demonstrated surprising accuracy in