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A low FCR in the outbound context means having to contact the same lead multiple times to get a result. […]

The importance of In the world of outbound call centers, the first contact is much more than a simple beginning.

You may be wondering what actions you can take to improve phone conversations. Here are some tips that can help

The conversion rate represents the percentage of outbound calls that result in a sale or a confirmed appointment. Here are the 7

The first contact rate in the outbound context is realized in the ability to: engage and qualify the lead in a targeted

In managing a call center, measuring performance is essential to ensure that operations are efficient. KPIs (Key Performance Indicators) are

Having data analysis and statistics tools is essential for the correct management of a data-driven call center. The challenges of

IVR (Interactive Voice Response) is a system that automatically manages communications in call centers. Performance Analytics using pre-recorded messages to create

In recent years,  there has been no other talk: artificial intelligence represents the future of technology. It is not witchcraft,

What is Growth Hacking? (Drop Box Example) Brands like How to take you AirBNB and Uber also use this type

Since the definition can remain somewhat theoretical and intangible, I will explain several examples so that you can see in