However, to benefit from CRM integrated with WhatsApp, you need to understand more about its benefits and how to use it. So, keep reading and stay up to date on the subject!
CRM is an acronym in English that, when translated into our language, means customer relationship management. In practice, it is a system that facilitates the management of all contacts made between a customer and a company.
This way, information about the customer is stored in one place
This contributes to the development of a stronger relationship and a better shopping experience. So, imagine the benefits of CRM integrated with WhatsApp, since it is a platform widely used by consumers and businesses.
How important is iraq email list CRM integrated with WhatsApp?
As seen in the last topic, integrating CRM with WhatsApp offers countless benefits to companies. This is because today’s consumer, the 5.0, has an even more demanding profile. Therefore, the chances of conversion may decrease if you are unable to carry out after-sales or track the history of messages.
Likewise, it is more difficult and slower for businesses to interact with customers without CRM. After all, this system helps manage contacts, increases productivity and simplifies processes that would previously be manual.
In other words, there are mutual benefits to
CRM integrated with WhatsApp. All of this is possible thanks to the available features, such as:
automatic responses;
online catalog;
lists of days and times of service;
record of conversation history;
enables the use of chatbots how to create groups and broadcast lists in whatsapp business to facilitate communication;
categorizes customers aero leads according to needs, such as new customer, completed order, and more;
keep stored default responses to frequently asked questions;
etc.
What are the benefits of CRM integrated with WhatsApp?
Given the importance and features presented, it is clear that CRM integrated with WhatsApp offers numerous benefits. Learn more about them!